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  • Cash on delivery across Pakistan
  • Free delivery on orders over Rs 10,000
  • Uncut fabric can be exchanged within 7 days
  • Cash on delivery across Pakistan
  • Free delivery on orders over Rs 10,000
  • Uncut fabric can be exchanged within 7 days
Lyrelle

These terms apply when you use the Lyrelle website or place an order. Please read them before you order.

Last updated 19 October 2026

1. About us and these terms

This website is run by Lyrelle (“we”, “us”). By using the website or placing an order you agree to these terms and to our Privacy policy. An order placed on this website is a contract made electronically, which is valid under the Electronic Transactions Ordinance, 2002.

Write to us through our contact page.

2. Who can order

You must be 18 or older, or order with the permission of a parent or guardian. We deliver only to addresses in Pakistan, and you need a Pakistani mobile number we can call or message.

3. Our products

Our suits are sold as unstitched fabric: the shirt, dupatta and trouser cloth listed on each product page. Photos often show a stitched sample to help you picture the finished suit; you receive the fabric uncut. Stitching, lining, buttons and trims are not included unless the product page says so.

We photograph our fabric carefully, but screens and lighting differ, so a colour can look slightly different in person. Fabric lengths are given on each product page and can vary slightly, as is normal for unstitched cloth. Embroidery and prints are applied by hand or machine and small variations are part of the fabric, not a fault.

4. Prices and sales

  • All prices are in Pakistani rupees (PKR) and include any sales tax that applies.
  • Delivery is charged by city and shown before you order. It is free on orders over Rs 10,000.
  • Our systems work out every price at checkout. The total shown before you place the order is the total you pay.
  • Sale prices apply only while the sale is running. The price you pay is the one shown when you placed the order.
  • If a price is clearly wrong because of a mistake, we may cancel the order and tell you. You are never charged for a cancelled order.

5. Placing and confirming an order

When you place an order you are offering to buy. The order is accepted when we confirm it with you by phone or WhatsApp, usually within 24 hours. We keep the stock for you while we try to reach you. If we cannot confirm the order in that time, it is cancelled automatically and the stock is released.

We may decline or cancel an order, and will tell you if we do, when:

  • we cannot reach you on the number you gave,
  • an item has sold out or the delivery details are incomplete,
  • your city is not one we deliver to,
  • the order looks fake or abusive, for example many orders from one number. One mobile number can have up to three orders waiting for confirmation at a time.

6. Cash on delivery

  • Cash on delivery is available for orders up to Rs 50,000, in the cities shown at checkout.
  • Please keep the exact amount ready. Couriers collect cash only and cannot take cards.
  • Courier companies usually do not allow a parcel to be opened before it is paid for. Check that the packaging is sealed and undamaged. If it is torn or looks tampered with, refuse it and tell us straight away.
  • If you refuse a confirmed parcel without a good reason, or cannot be reached when the courier calls, we may stop accepting cash on delivery orders from your number.

If we offer online payment in future, it will be handled by the payment provider shown at checkout. We never see or store your card or bank details.

7. Delivery

We deliver across Pakistan through courier partners. Delivery takes 2 to 7 working days after we confirm your order, depending on your city; working days do not include Sundays and public holidays. These times are estimates. Deliveries can be slower around Eid, during big sales, or because of weather, strikes or road closures. Fees and times for each city are on the Shipping and returns page.

Please give a complete address, a landmark if it helps, and a number the courier can call. If the courier cannot deliver after trying to reach you, the parcel comes back to us. We will contact you, and we may ask you to pay the delivery fee again to send it once more. The parcel is your responsibility once it has been handed to you or to someone at your address who accepts it.

8. Cancelling an order

You can cancel an order free of charge any time before it is handed to the courier: message us with your order number. Once it has shipped it can no longer be cancelled, but you can exchange it as described below.

9. Exchanges, returns and refunds

Change of mind. You can exchange a suit within 7 days of receiving it if the fabric is uncut, unwashed and unused, with its tags and original packaging. Message us your order number and the suit you would like instead, then send the parcel back to the address we give you. You pay the courier for sending it back. If the new suit costs more, you pay the difference on delivery; if it costs less, we refund the difference. Fabric that has been cut, stitched, washed or altered cannot be exchanged.

Faulty or wrong items. If you receive the wrong item, or fabric that is damaged or faulty, tell us within 7 days, before it goes to a tailor, with photos and your order number. We will replace it or refund you, and we pay the courier both ways.

Refunds. Because orders are paid in cash, refunds are sent by bank transfer, JazzCash or Easypaisa to an account in your name, within 7 working days of the returned item reaching us and being checked. Delivery fees are refunded only when the mistake was ours.

10. Calls and messages

By ordering, you agree that we may call, text or WhatsApp you about that order: to confirm it, arrange delivery or sort out a problem. We send news and offers only if you ask for them, and you can stop them at any time.

11. Using the website

Please do not:

  • give false details, or use someone else's name or number to place an order,
  • place orders you do not intend to accept,
  • try to break, overload or get into parts of the website that are not meant for you,
  • copy our photos, text or designs for your own use without our written permission.

The photos, text, name, logo and design on this website belong to us or are used with permission. Misuse of the website may be reported under the Prevention of Electronic Crimes Act, 2016.

12. Our responsibility

We are responsible for the goods being as described and reaching you. We are not responsible for loss that was not reasonably foreseeable, for delays caused by events outside our control (such as natural disasters, strikes, internet or courier shutdowns, or government orders), or for the cost of stitching fabric that is later exchanged. Our total responsibility for an order is limited to the amount you paid for it, except where the law does not allow that limit.

13. Complaints

If something is wrong, contact us first with your order number. We reply within 2 working days and aim to resolve complaints within 7 working days.

Nothing in these terms takes away your rights under Pakistani consumer protection law, such as the Punjab Consumer Protection Act 2005, the Sindh Consumer Protection Act 2014, the Islamabad Consumer Protection Act 1995, the Khyber Pakhtunkhwa Consumer Protection Act 1997 and the Balochistan Consumer Protection Act 2003. If we cannot settle a complaint together, you can take it to the consumer court for your area.

14. Law and disputes

These terms are governed by the laws of Pakistan. Disputes go to the courts of Pakistan that have jurisdiction, without affecting your right to use the consumer court for your area.

15. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. An order is covered by the terms that applied when you placed it.